Das Ist Casino - プレイヤーのアカウントがブロックされました。

I made an entirely fresh and new account to the site. I made an deposit with an welcome bonus and right after when I made the deposit - my account got blocked. I tried to ask for a reason why I got blocked but their live chat stopped to answer me after that. I tried to reach support via their own site, and asked again for a reason why my account got blocked and atleast if they could send me back my 80eur deposit. I got an automated answer that I should send my verification documents in my account. Which is rather "funny" because my account is blocked and I can't send any documents by that way. And still no reason for blocking. I tried to send my verification documents to their support email and tried to reach them again that I haven't done anything wrong, or atleast I can't think any reason how they could keep my FIRST deposit. I didn't even get so far to play any games so how could I have done anything wrong by then! After I tried to reach them about 4 times, and still no answer almost in 2 months, I decided to write this review. Anyone can do what they want with this information, but i'd suggest that you wouldn't go to this site. They just don't care at all, and in my experience they only robbed money from me.

Dear Miro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly, that your documents were never approved? Could you please forward me the receipt from depositing funds into your account?? My email address is kristina.s@casino.guru

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Mirohi, thank you for your email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply directly to this thread in the future. This is the quickest and easiest way for us to communicate. Thank you for understanding.

Hello Mirohi.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Hello Miro, 

We sincerely apologize for the delay. Unfortunately, your account has been closed by decision of our security department.

Your deposit will be returned to your used payment method shortly. If we need more information, we will contact you here or via mail.

Thanks for your patience and understanding.

Best regards, 

Das Ist Casino

Hello Miro.

Please, could you confirm when you receive your deposits?

Hello.

Yes, I received my 80eur deposit today.

Regards,

Miro Hildén

Dear Miro,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru