DavBet Casino - アカウントの確認のため、プレイヤーの引き出しが遅れています。

I made a deposit of 2000 on 10/11/2024 and currently have 6238 R$ available for withdrawal! However, the platform says that I need to verify my account, which is already fully verified! Since then, I've been contacting the chat, and they tell me that the account is under verification and the team will contact me soon. It has been over a month, and I haven't received any contact from the team, and I still can't make withdrawals!!

Eu fiz um deposito de 2000 no dia 11/10/2024 e estou atualmente com 6238 R$ disponivel para saque! Porem a plataforma fala que eu preciso verificar minha conta, sendo que a mesma ja esta totalmente verificada! Desde então, entro em contato com o chat e os mesmo me falam que a conta está em verificação e logo mais a equipe entrará em contato comigo. Ja se faz mais de 1 mes e não recebi nenhum contato da equipe e continuo sem poder realizar saques!!

Dear canibais,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DavBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Are only your withdrawals blocked? Can you log in, deposit, or play?
• Could you please share a screenshot showing the verification status of your account if possible?
• Which documents did the casino request for additional verification from you? Were you able to submit them?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas