DavBet Casino - アカウント制限により、プレイヤーの出金リクエストが遅れています。

I have been trying to withdraw since 06/08/2024, and I can't. My account has been restricted for betting and withdrawal. They requested various types of documents and photos holding them, etc. I sent everything, and to this day, the documents are still pending verification, and I can't withdraw. I don't understand why it takes months to verify some images and unlock my account!

Estou tentando sacar desde o dia 08/06/2024 e não consigo, minha conta foi restrita para aposta e saque, me solicitaram vários tipos de documentos e fotos segurando, etc. Enviei tudo e até hoje os documentos ainda estão pendentes para a verificação e não consigo sacar, não consigo entender o motivo de demorar meses para verificar algumas imagens e liberar minha conta!

Dear lima,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DavBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please list which documents you submitted? Were any of the documents accepted or rejected?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas