DavBet Casino - プレイヤーの撤退が遅れています。

I'm waiting for davbet to pay my winnings, my account has already been fully verified and they won't let me withdraw my money, they don't even tell me what's happening. They always respond the same way but never solve my problem. Unfortunately, I've been having many issues withdrawing winnings from certified casinos lately, which is very sad.

Estou esperando a davbet pagar os meus ganhos, minha conta ja foi totalmente verificada e eles nao me deixam sacar meu dinheiro, ao menos se quer me dizem o que esta havendo, sempre me respondem a mesma coisa mas nunca resolvem meu problema, infelizmente nesses ultimos tempos venho tendo muito problema em sacar ganhos de cassinos certificados isso é muito triste

Dear netoflausino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I never made a withdrawal, I don't remember depositing with a bonus but my account is fully verified

Nunca fiz uma retirada, nao me lembro de depositei com bonus mas minha conta esta totalmente verificada

Thank you very much, netoflausino, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear netoflausino,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite DavBet Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com or www.gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (dominika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Dominika

Casino.Guru

Dear netoflausino, we’ve reopened this complaint at the request of DavBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We have received information from the casino that your withdrawal has been approved. Could you please confirm that you have received the funds and that the matter is now resolved?

My funds have not yet been approved and in my account I had the amount of 1347 and now I only have 599 they lowered my balance, I made the withdrawal request now

Meus fundos ainda não foram aprovados e em minha conta tinha a quantia de 1347 e agora só tô 599 eles abaixaram meu saldo, fiz o pedido de saque agora

Dear netoflausino,our department is working on your case.

We are giving you back your deposit 599BRL.Your winnings were not claimed in a fair way,because of that we gave you a limit of withdrawal (200BRL/per day).

We just want you to respect our rules,cause we are performing all the best for our clients.

Thank you!

I don't understand, but I've already managed to make 1 withdrawal

Eu nao entendo, mas ja consegui realizar 1 saque

Hi dear customer,

First of all I want to appologise from our Brand side, that we have had an issue in the past, by reviewing your bet activity.

We did a review your bet activity one more time and noticed that you just used the "opportunities" or "issues" that we had in our site, so from your sied all is correct. The problem was from our side.

So, we decide to open your account's withdrawal with the possibility to do deposit and bet, that you can continiue to play and have a fun in our Casino. We are now manageing to top up your ballance, that ammount which you have had in the past, and as a good will we are rewarding you 100 Free Spins for the Pragmatic Play's Gates of Olympus slot.

We hope that this long last issue will not harm your fufture activity in our Casino, and we will happy to have you in our base of best players.

Best Regards,

DavBet Support Team

Dear netoflausino, could you please confirm once you have received the money?

I'm already receiving my money, if I write them thanks to the entire casiguru team

Já estou recebendo meu dinheiro, caso redigi-los obrigado a toda equipe casiguru

Dear netoflausino, thank you for the information. Is there anything else we can help with, or can we consider this case solved?

I want to thank davbet for the full payment and also for clearing my account and as a gift 100 free spins. I will definitely place bets on davbet

Quero agradecer a davbet pelo pagamento total e também ter liberado minha conta e de presente 100 giros grátis. Com certeza farei apostas na davbet

Dear netoflausino,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru