DavBet Casino - プレイヤーの撤退が遅れています。

I'm waiting for davbet to pay my winnings, my account has already been fully verified and they won't let me withdraw my money, they don't even tell me what's happening. They always respond the same way but never solve my problem. Unfortunately, I've been having many issues withdrawing winnings from certified casinos lately, which is very sad.

Estou esperando a davbet pagar os meus ganhos, minha conta ja foi totalmente verificada e eles nao me deixam sacar meu dinheiro, ao menos se quer me dizem o que esta havendo, sempre me respondem a mesma coisa mas nunca resolvem meu problema, infelizmente nesses ultimos tempos venho tendo muito problema em sacar ganhos de cassinos certificados isso é muito triste

Dear netoflausino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I never made a withdrawal, I don't remember depositing with a bonus but my account is fully verified

Nunca fiz uma retirada, nao me lembro de depositei com bonus mas minha conta esta totalmente verificada

Thank you very much, netoflausino, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear netoflausino,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite DavBet Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.