DaVincis Gold Casino - プレイヤーが賞金を受け取れずにいます。

I am extremely disappointed in this casino. I have deposited multiple times, finally decided to cash out when I won, and sure enough, no pay out. I submitted all the requested documents, they approved my documents on 9/25. I waited the 7 days BUSINESS days, and on the 7th day, they reversed my withdrawal for no reason and did not pay me. 

Dear Acalarco0363,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Acalarco0363,

Have you received your withdrawal from the casino yet?

No I have not. As I mentioned, they told me it takes 1-7 business Days. On the 7th business day, out of no where my withdrawal was reversed. I have no idea why, and the person I chatted with also didn’t know. So I re submitted and they said I should receive it within 1-7 more business days. My account is fully verified and it they sent me the email saying everything was good to go. Hoping I see it tomorrow or Tuesday.

Thank you for your reply, Acalarco0363. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus? Do I understand correctly that your second withdrawal is still pending?

Dear Acalarco0363,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.