DaVincis Gold Casino - プレイヤーの撤退が遅れています。

Dear AAlmeida,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The withdrawal is being processed in my account , usually it takes two weeks , three the most

you see how they talk in the chat and then just disconnect

Thank you very much, Aalmeida, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello AAlmeida,

I'm Nick and I'll be helping with your case from now on. I would like to ask DaVincis Gold Casino to join us and help us resolve the player's issue.

They payed me today .

I just don’t understand why they are so rude on the live chat

Hi AAlmeida,

Thank you for confirming payment. We started using a new cashier system in 2021 and there have been some bugs we are fixing along the way. Your withdrawal inexplicably dropped out of the payment queue and that's why it missed the standard processing time. We are reviewing what happened here so this won't be repeated.

At the same time, we will review your interactions with Live Chat support and address any issue we find there internally.

Thank you for your patience and congratulations on your win!

Best regards,

Oliver King

Casino Host

Dear Aalmedia,

Thank you for letting us know that your money has arrived. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru