DaVincis Gold Casino - 選手の退場が遅れる。

So as i mentioned in my complaint with their sister site, Paradise 8, their management, or finance team and chat experts have given me nothing but total runaround with very unclear emails. So in addition to these amounts, i requested a list of every transaction and reason for denial. So this is the minimum amount that I'm waiting on

$101.06 was requested on 11/11 and still says processing.

$135.19 was requested on 10/28 and still says processing.

$245.53 was processing then cancelled by the system. When i asked them why it was canceled they said they would look into it then don't respond.

In addition to these payouts that i'm still waiting on, i would still like to see actual numbers of what i requested, and actual numbers of their denials and reasons. As with Paradise 8, they do not write in factual statements within the emails so its impossible to know which is which. But these i have listed above, i was still able to follow after realizing that i needed to be because of their deceptive ways.

Hello jaimev33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DaVincis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account has been verified since the summer at some point. i had received previous payouts and they stopped paying out. I played with bonuses on these. i spoke with the casino a couple days ago asking for them to provide me with actual numbers and specifics, like i have been asking for all along and they refuse to do that. they just ignore that they arent providing the info.

Thank you jaimev33 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear jaimev33,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a DaVincis Gold Casino representative to join this conversation and participate in the resolution of this complaint.

Dear DaVincis Gold Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello jaimev33,

When looking into your account, we do see correspondence between you and your account manager where the situation was explained. However, we will gladly explain here as well.

You have one withdrawal in processing from 11/11 for $100. Since you took a no-wager bonus which is deducted from the winnings once paid, and since our minimum payment is set to $100, you will need to cash out over $130 in order to get paid this one paid, just like you got paid in the past.

The exact same applies to your second withdrawal in processing from October 28th. The no-wager bonus you claimed is $81, while you are trying to withdraw $135. After the no-wager bonus deduction, it is less than $100 and according to our T&Cs will not be sent until it can cover a minimum of $100.

Thank you for your understanding.

DaVinci's Gold

it was explained without dates or numbers. when there are multiple payouts, and you speak in generalities and dont answer direct questions in emails or provide the specific information like you just did, how can you expect a person to know. i have continuously asked for this info and those emails and chats have been ignored EVERY TIME.

Dear DaVincis Gold Casino,

Could you please give us a solution on how the player can withdraw his funds?

Thank you very much in advance.

I am looking forward to your response.

Kind regards,

Stefan

They have been emailing me from both paradise 8 and davinci. but once again, they are not providing all the info, so i respond and ask more questions so i know how to go about all, and they dont respond in the email chain. they then send separate emails with information that i have no idea which one they are referring to. this is maddening. i would hope that paradise/davinci will lay out all the specifics and details here so that i can do something with the information instead of getting bits and pieces of different payouts in different emails in which i can do nothing with. this is the information that i would hope they can provide so i have an idea of what they are doing.

date of deposit and amount

date of withdrawal and amount

exact amount of bonus amount to be deducted

minimum payout amount allowed

maximum payout allowed

for each of the above payout requests. i'm not sure why this is so difficult for them to put in an email for me. please lay out the facts of the information i'm requesting above here.

Hello Jaime,

As explained above, our minimum withdrawal amount is set to $100, while no wager bonuses are being deducted.

On your recent withdrawal of $101 (November 11th), a no wager bonus of $30 was claimed. Therefore, a withdrawal request of minimum $130 needs to be requested.

On the additional withdrawal request (October 28th) a no wager bonus of $81 was claimed. Therefore, a withdrawal request of minimum of $181 needs to be requested.

Thank you for your understanding.

DaVinci's Gold

Dear jaimev33,

Are you able to request the withdrawals as the casino has mentioned above?

I am looking forward to your response.

Kind regards,

Stefan

ok, i will reverse these, and play and look to request again if i qualify with the higher amounts. The casino didnt address the $245.53 that was processing than canceled by the system.

Dear jaimev33,

Thank you for your response and the information provided.

Please let me know how it goes.

I am looking forward to your response.

Kind regards,

Stefan

i lost both amounts trying to achieve the extra $30 and the extra $50. and still no update on the $245.53 that they had canceled while it was processing.

Dear jaimev33,

Please let me know once you have any news regarding the withdrawal of $245,33.

I am looking forward to your response.

Kind regards,

Stefan

ok, thank you.

there is still no news on it.

Hi jaimev33,

As mentioned, no wager bonuses are to be deducted from the initial withdrawal amount.

The $245 withdrawal came from a win while claiming a no-wager bonus worth $102.

Therefore, $143 was sent a long time ago in November.

All of these questions can simply be answered by your personal account manager.

Thank you and have a great day,

DaVinci's

Dear jaimev33,

Could you please confirm if you received the 143$ in November?

I am looking forward to your response.

Kind regards,

Stefan

Yes, i just looked at my statement and i did receive a deposit of 143 in november. I asked them multiple times via email and chat and they gave me nothing but a runaround and no answer on the 245.i play with multiple sites and receive wires from multiple sites. and had multiple payouts that they were rejecting left and right with their continuous excuses, so unfortunately there was no way to track that as they dont give specifics on anything for anything or answer straightforward questions. still waiting for them to respond for paradise 8 on the payouts too. thank you

Dear jaimev33,

Thank you for your response and the information provided.

I believe everything was resolved, and the complaint will be closed as "rejected".

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan