DBET Casino - 高額な金額の出金が遅れているプレーヤー。

Been waiting for KYC withdraw for €3000 and just keep getting told I’ll get a reply. Haven’t had anything. They’ve approve my photo ID and then asking for other stuff. Had plenty of withdrawals from then in the past. Now for a larger amount they are taking a long time.

Dear scottyc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes. They said that I’m in a restricted country. I have sent proof that I am not. They said they check within 24 hours but I’ve been wait 8 days now.

Still haven’t had any resolution on this matter 🙁

Money received just now 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, scottyc, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru