Destinobet Casino - プレイヤーは入金時に疑わしい問題に遭遇します。

Hi,

Let me start 😉

On Friday, I deposited €18 as a test via Sofort, and the money was exchanged through a gift card trade.

Sounds shady? It is! It's the first time I've seen anything like this...

Anyway, I and many others suspect that this casino is a complete scam.

They can keep the €18, but I've been trying to delete my account for 4 days now...

This casino is the worst I've experienced in 22 years!

I've attached some images to show what happens with a SOFORT deposit 😉

Hy

Ich fange mal an😉

Ich hab am Freitag 18€ als Test via Sofort eingezahlt und das Geld wurde über einen Geschenkkarten Handel exchanged.

Hört sich schäg an?Ist es auch! Das erste mal das ich sowas sehe...

Wie dem auch sei ich und viele andere vermuten das dieses Casino purer Scam ist.

Die 18€ sollen sie behalten nun versuche ich 4 Tage schon mein Konto da zu löschen...

Dieses Casino ist das schrecklichste was ich 22 Jahren erlebt habe!

Ich habe mal Bilder mit angehängt damit man sieht was aus einer Einzahlung mit SOFORT passiert😉

Dear nix1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Destinobet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of what it looks like in the cashier section when choosing a deposit method from your point of view? Make sure the URL(address of the webpage) is visible.
• Have you contacted casino support and asked for assistance in recovering the deposit? With what result?
• Could you please share your communication with the casino for us to review? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They have credit the Deposit and i think they runs with Fake Games...

Check the URLs from the Provider😉

Why they exchange SOFORT to Gift Cards has no one answered...

They dont delete my Acc over Days now!

I has try it now over 4 Days this Casino is pure Scam!

Thanks for your reply.

If you initiated a deposit and the deposit arrived in your casino balance, that doesn't deviate from what's expected. We currently don't interfere in situations surrounding what payment provider details the casino uses to process transactions. As long as the casino doesn't have a problem paying you winnings we don't consider this situation as problematic.

• Could you please share which games you believe are fake and any supporting evidence? Share screenshots here or send the information to my email at tomas@casino.guru

Hi there,

We would like to express our apology if the player felt that he had a bad experience. As usual, we onboard several payment providers in order to facilitate the deposits/withdraws of our clients. In that case, the deposit was credited as normal and the player played without any problem.

Secondly, as per the player's request to close the account, we proceeded to follow our process. We have sent a confirmation email and we haven't got a response yet.

Thanks for your reply to Destinobet Casino.

Dear nix1,

Have you followed the process to close your account by sending them a confirmation?

May we consider the issue resolved?

Dear nix1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.