Diamond Reels Casino - プレイヤーが賞金を受け取れずにいます。

They tell me they sent it to my wire transfer and I still haven't received it but when I aske for the reference number they don't want to give it to me so I can locate the wire transfer it's been about a week of me asking for it and they keep tellin me they are waiting on proof of payment

Dear mackgino8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mackgino8,

Have you received your withdrawal from the casino yet?

No i have not and still have not heard nothing from them

No

I have received my money I apologize for this they are actually a great casino to play with I just didn't have patience Wich is my fault

Dear mackgino8,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru