Diamond Reels Casino - プレイヤーの有効な賞金はカジノによってリリースされません。

The casino treated me unfairly, using excuses to not pay me. I utilized the casino guru bonus and fulfilled all requirements, I only played once and my account was confirmed, I even have captured screenshots and logs of everything. Honestly, it's abuse. I feel embarrassed for these casinos that take advantage of players just to avoid payments.

El casino me trato de forma injusta, se exuso para no pagarme, hice uso del bono de casino guru, y cumplí con todo, solo jugué una vez y estoy confirmado, tengo captura de todo y registros de todo. Es un abuso sinceramente. Me siento apenado por estos casinos que se abusan con tal de no pagarte.

Dear Ramirocb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Which games did you play with this bonus, please?

Did the casino clarify which bonus rule you breached? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

The casino boasts that I use multiple accounts and I live alone, I only created one account and I have correctly used the coupon, since I always read the terms and conditions after what once happened to me, that a casino took advantage of my. I played the game indicated by the guru forum and I won money, that money I then earned until I completed and finished the bonus money.

First they told me to abuse the system by using a bonus coupon, which is something that is valid and then they say other things, everything, in order not to pay you, but you dedicate time and time

I played Kong Fu, as respected in the forum rules regarding the bonus.

I did everything correctly and they still tell me that they want to block my account and cancel my withdrawal. It's a shame. ..

El casino se jacta de que use multi cuenta y vivo solo, solo me cree una cuenta y he utilizado correctamente el cupón, ya que me leo siempre los términos y condiciones después de lo que una vez me pasó, que un casino, se aprovecho de mi. Jugué al juego indicado por el foro guru y gané dinero, ese dinero luego lo fui ganando hasta cumplir y acabar con el dinero de bono.

Primero me dijeron que abuse del sistema por usar un bonus cupón, que es algo que es válido y luego dicen otras cosas, todo, con tal de no pagarte, pero uno dedica tiempo y el tiempo

Jugué al Kong Fu, tal cual se respeto en las reglas del foro respecto al bono.

Hice todo lo debidamente correcto y aun así me dicen que me quieren bloquear la cuenta y cancelar mi retiro.. Es una vergüenza. .. 

They made up 5 excuses, I sent the complete conversation history and I have all the plays and movements recorded in captures.

Also, on the other hand, they tell me that my account is blocked but the account is not blocked nor does it violate any terms and conditions mentioned on the website or the bonus in the casino guru forum. Furthermore, on the other hand, they inform me that I have to make a deposit... They tell me anything in order not to pay the profit.... Please pay attention to what they put on your page since you are reliable but you can trust This casino? I don't know yet, until I get an answer for my money.

Me inventaron 5 excusas, mande el historial completo de conversación y tengo todas las jugadas y movimientos de registro en capturas.

Además por otro lado me dicen que me bloquean la cuenta pero la cuenta no está bloqueada ni tampoco infringe ningún término y condición mencionados en el sitio web o del bonus en el foro del casino guru. Además por otro lado, me informan que tengo que realizar un deposito.. Me dicen cualquier cosa con tal de no pagar la ganancia.... Por favor, atento a que ponen en su página ya que ustedes son confiables pero se puede confiar en el casino este? Aun no lo se, hasta que no tenga respuesta de mi dinero.

I leave an update, first they asked me for 25 usd, and now they ask me for 35 usd,

First they tell me that they are blocking me, then this and they ask me for money. I don't understand

Then they lower my profit limit from USD282 to USD100...

Please can you help me??

I leave the screenshots:

Dejo actualización, primero me pedían 25 usd, y ahora me piden 35 usd,

Primero me dicen que me bloquean, luego esto y me piden dinero. No entiendo

Luego me bajan el tope de ganancia de USD282 A USD100...

Por favor, me pueden ayudar??

Dejo las capturas de pantalla:

I update the case by talking to support, I deposited 35 USD, and I am waiting to see if they make the withdrawal.

In theory it is to verify the user.

I leave screenshots.

I will be leaving updates to see the veracity and credibility of the casino in this case. Let's hope it is favorable and positive.

Greetings,

Ramiro César Cabral

Doy actualización del caso hablando con soporte, deposite 35 USD, y estoy a la espera a ver si me realizan el retiro.

En teoría es para verificar al usuario..

Dejo capturas de pantalla.

Estare dejando las actualizaciones para ver la veracidad y credibilidad del casino frente a este caso. Esperemos que sea favorable y positivo.

Saludos,

Ramiro César Cabral

Update: the casino paid me the winnings, I attest that it is a real, reliable and payable casino. Good customer service. Greetings.

Actualización: me pagaron las ganancias el casino, doy fe que es un casino real, fiable y pagadero. Buena atención al cliente. Saludos.

Dear Ramirocb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru