Digits7 Casino - プレイヤーの出金が遅れています。

I had a win on the 16th of November last year. I followed all the guidelines and verified my account and made 3 separate withdrawal requests to mg bitcoin wallet. After the 20 business days wait my 3 withdrawals had not been processed so I got in contact with digits 7 on chat. I was told the same thing over and over and finally in December 1 of my withdrawal requests got processed. It was not the full amount and only 1 request was processed. I continued to send emails and talk to customer care chat but I just get told to be patient or no reply at all. It's now been 3 months and I'm still waiting on 2 withdrawals to process. I have sent so many emails an I just get to the same thing that they are working on it and the payments team will fix it soon. I will ups

Load screen shots

Dear Pedro420,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Digits7 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

When was the last time you communicated with customer support? Have you confirmed your Bitcoin wallet as requested in the email from the casino?

Do I understand correctly that the remaining two withdrawals in your account have not been processed yet?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, the last time I had a response from digits 7 was about two days ago asking to confirm bitcoin wallet address and I did that straight away. Yes last two withdrawals still havnt been processed. And all winnings with no active bonus . I have sent them over 1500 emails. They have banned me from accessing the chat o the site and I get told the same thing every time. It's been soo long

I have been totally ripped by these ass holes legitimately

Hi, so they have refunded my withdrawals I have been waiting 3 months for and I have now had to start the withdrawal process all over again. I would expect this to be fast tracked I have been waiting for ages lol

If you guys could help that would be much appreciated

Do I understand correctly that the withdrawal requests were canceled by the casino and the funds were returned to your casino profile? Have you requested any new withdrawals?

Yes that is correct. An I submitted a new withdrawal request strait away. I asked if they could fast track the withdrawal but I haven't heard back yet.

Thank you very much, Pedro420, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks

Dear Pedro420,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a Digits7 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Digits7 Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

Casino.Guru

Thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The m*** f*** finally spat up my coin. Do you guys give these retards a beating or something? Haha anyway

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pedro420, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru