Digits7 Casino - 選手の退場が遅れました。

My bitcoin withdrawal is still pending from may 19. I played with a free bonus. I met requirements of 30× playthrough. I'm verified with ID and Ive been made a deposit via Bitcoin in order to payout.

Dear annickafits,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. This is my first withdrawal here

2. I'm in touch with support team and live chat every day.

They seem to be deliberate with refusing my payout but I hope those are not their real intentions.

i care a lot to quick solving of this case. I sent screenshots in mail.

Dahlia

Operator

sweet-shop-collect-live-chat-banner-1

Hello, Is there any moving in connection with my transaction?

should i wait a month?

Please help

Hello

One moment

Your account has been double-checked at this moment and yes, your request is still pending. We understand that this kind of case can be frustrating and mentally exhausting for you as our Player. But I have put a note onto your request and forwarded it to our relevant team, hopefully it should be resolved in the quickest time manner.

I understand that maybe You have already heard this, but this is the best I can do since we are not ones that are processing requests, our relevant team does it, and they are doing everything in their power to make You feel satisfied.

This is another message from live chat

'After double-checking your account, we have noticed that all departments are already alerted regarding your request.

One reason it is still pending is that the withdrawal amount paid or processed to players on a weekly or monthly basis may vary due to 3rd party processing limitations or policies.

Please, be rest assured that our payment team will do their best to process your request as soon as possible.

I just alerted them once again.'

Thank you very much, annickafits, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, annickafits!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

I sent a chargeback request

annickafits, please, be aware, that if you will make a chargeback, we will reject your complaint. Chargeback is the serious wrongdoing and is considered fraud. Also, it is known that casinos can share the players' database, which were accused of doing such things, with each other, so it will be hard for you to find other casino to play in.

Ok, my fault but that's advice from your colleague.

Could you, please, tell me which colleague was that?

His name is Matej

annickafits, have you cancelled your chargeback successfully?

Yes but I didn't received any response

annickafits, please, could you provide me with an e-mail and the username that you have used in the casino? You can post it here, in the complaint thread, but it will hidden for other visitors or you can send it to my e-mail: pavel.k@casino.guru. Thank you!

Thank you! I will let you know as soon as I hear back from the casino.

My withdrawal is approved

Have you received it as well?

Yes, I received. Thank you for cooperation.

Thank you for your help.

Dear annickafits,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team