Dingo Casino - 撤退の遅れ。

It's been several weeks since I asked for a withdrawal of $ 1000 on the online casino site DingoCasino, I and no news of this withdrawal. I sent several mail to the site they never answered me. What should I do ?

Thank you. 

Hello Milov.

Thank you very much for submitting your complaint. We are sorry to hear about the way you've been treated by the casino. Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem. Could you check it and inform us about the outcome, please?

Dear Milov,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.