Divas Luck Casino - プレイヤーが賞金を受け取れずにいます。

Hello,

I've been waiting for my payout for more than 2 weeks.

First I was held out for 2 weeks until the verification came. After the verification, documents were suddenly requested again. I submitted that too.

Now the payout should have been paid out for 3 days. But it keeps saying that I still need documents, even though everything has been uploaded.

A real dumb casino.

I hope you can help me.

Hallo,

Ich warte seit mehr als 2 Wochen auf meine Auszahlung.

Erst wurde ich 2 Wochen hingehalten bis die Verfizierung gekommen ist. Nach der Verifikation wurden auf einmal wieder Unterlagen gefordert. Auch die habe ich eingereicht.

Nun sollte die Auszahlung schon seit 3 Tagen ausgezahlt werden. Doch ständig heißt es, dass ich noch Dokumente brauche, obwohl alles hochgeladen wurde.

Ein richtiges dummes Casino.

Ich hoffe ihr könnt mir helfen.

Dear Klaus91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

well,

meanwhile 7 days have passed. I'll wait another 7 days and then get back to you.

Thanks

Na gut,

mittlerweile sind 7 Tage vergangen. Ich warte noch weitere 7 Tage und melde mich dann bei ihnen.

Danke

Dear Klaus91,

Have you received your withdrawal from the casino yet?

Hello Kristina,

no, still no payment has been made. The only thing that keeps coming up is that it's being worked on. For over a month. Just cheek.

Hallo Kristina,

nein es ist immer noch keine Auszahlung erfolgt. Ständig kommt nur die Info, dass daran gearbeitet wird. Seit über einem Monat. Einfach nur Frechheit.

Thank you for your reply, Klaus91. Have you made any successful withdrawals before? Could you please post here a screenshot of your withdrawal history?

Have you accumulated your winnings with or without an active bonus?

I'm supposed to get my payout soon. In 1-5 days.

I'll let you know again.

Ich soll angeblich die Auszahlung bald bekommen. In 1-5 Tagen.

Ich gebe noch einmal Bescheid.

Alright. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

payout arrived.

Feels like 10 years later.

Thanks for your troubleCasino Guru.

Auszahlung angekommen.

Gefühlt 10 Jahre später.

Danke für Ihre MüheCasino Guru.

Dear Klaus91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru