Dogsfortune Casino - プレイヤーは賞金が保留中の場合、オンライン カジノにアクセスできません。

Hello... I have won $600. Since then, the verification process has been ongoing. As of yesterday, the site has somehow become unreachable. What will happen to my money now?

Best regards

Hallo… ich habe 600€ gewonnen. Seither dauert der Verifizierungsprozess an. Jetzt ist es seit gestern so, dass die Seit irgendwie nicht mehr erreichbar ist. Was passiert jetzt mit meinem Geld.

Liebe Grüße

Dear saschaop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you tried any other devices to access your account?
• Could you forward any relevant screenshots or communication to petronela.k@casino.guru and try to clear the cache & cookies?

Looking forward to hearing from you.

Best regards,

Petronela

Hello…yes I have already tried everything!

also the partner sites:

Winsmania and Ninbet are not available.

Is the connection working for you?

Hallo…ja habe ich alles schon versucht!

auch die Partnerseiten:

Winsmania und Ninbet sind nicht erreichbar.

klappt bei Ihnen die Verbindung?

The site is accessible again

Die Seite ist wieder erreichbar

Thank you, saschaop, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear saschaop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes problem solved

Ja Problem wurde gelöst

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, saschaop, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru