Dolfwin Casino - プレイヤーの撤退が遅れています。

I have a pending €900 withdrawal when I talk to someone in live chat they keep saying that it’s a different department that handles withdrawals and they can’t give me a timeframe of when I will get my withdrawal.

Dear Jhen141,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

My account is fully verified and the withdrawal is pending but they basically just keep saying that they can’t give me a timeframe incase it’s misleading seems very dogey

Could you please specify when you requested a withdrawal from the casino?

If the issue persists, please share your interaction with casino support regarding the issue. You can post screenshots here, or alternatively, send the information to my email at tomas@casino.guru

Dear Jhen141,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.