Dolfwin Casino - プレイヤーはギャンブル依存症のためアカウントの閉鎖を要求します。

Ladies and Gentlemen

For more than 3 weeks I have been writing about Dolfwin Casino under

customercare@dolfwin.com that you should block my casino immediately because I have a severe gambling addiction! To date, my account has not been blocked! I borrowed money and sold watches from friends to get money to gamble!

Please block my account!

Stefan R.

Sehr geehrte Damen und Herren,

seit mehr als 3 Wochen schreibe ich Den Dolfwin Casino unter

customercare@dolfwin.com das Sie mein Casino Sofort sperren sollen da ich Schwere Spielsucht habe! Bis heute wurde mein Konto nicht gesperrt! Habe Geld ausgeborgt und Uhren von Freunden verkauft um zu Geld zu kommen um zu spielen!

Bitte sperren Sie mein Konto!

Stefan R.

Dear Plakat,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems). 

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Ms. Dominika,

I have sent you and the casino another email regarding the immediate blocking of the account!

Best regards

Sehr geehrte Frau Dominika,

habe Ihnen und dem Casino wieder ein Mail gesendet wegen des sofortigen sperren des Kontos!

Mit freundlichen Grüßen