Dolfwin Casino - 選手の撤退が遅れ、複雑化している。

Good afternoon. As a player at this casino (Dolfwin), I'm here to share my experience. Initially, I lost a lot of money, but recently I managed to recover some of it.

When it was time for my first withdrawal, the process was a bit complicated. They asked for an excessive amount of documentation, like my bank statement, but ultimately, the withdrawal went through successfully.

I made a second withdrawal, and although it was slow, it also went through well. However, for the third withdrawal, things got complicated. After waiting 3 days for the money, they sent an email asking me to confirm if I agreed to the terms imposing an 8% charge on the withdrawal amount, and I had 24 hours to respond to that email. I immediately replied three times saying yes and waited for the money to appear in my account, but it didn't happen. After another 3 days, the withdrawal was rejected and returned to my player account. I contacted them via chat to ask why the withdrawal was rejected. To my surprise, they told me I hadn’t replied to the email accepting the 8% fee conditions.

I attempted the withdrawal again and am now waiting... I hope this frustration doesn't happen again.

We pay to play; if we lose, they keep the money. If we win, they need to pay us too.

Here’s my assessment of this casino:

- It has interesting games.

- Quick chat support, 7 days a week.

Negative points:

- Poorly resolved customer service.

- Excessively long time to receive withdrawal funds.

- Very high fee (8%).

Overall, on a scale from 1 to 10, I give this casino a 5.

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Boa tarde, como jogador deste casino (dolfwin) passei por aqui para testemunhar minha experiência, no início perdi muito dinheiro, mas ultimamente consegui recuperar parte desse dinheiro.

Quando chegou a hora do meu primeiro levantamento, fui um pouco complicado, pediram me documentação um pouco exagerada, como por exemplo o meu extrato da minha conta, mas correu bem o levantamento.

Fiz um segundo levantamento, apesar de demorado também correu bem, no terceiro levantamento complicaram a minha vida, ao fim de 3 dias de espera pelo dinheiro, enviaram um email para eu responder se concordava com os termos expostos de cobrança de 8% do valor levantado, que tinha 24 horas para responder a esse email, respondi logo de seguida umas 3 vezes que sim , esperei que o dinheiro caísse na minha conta e não aconteceu, passado outros 3 dias o levantamento fui rejeitado, voltou para a minha conta do jogador, entrei em contacto com eles via bate-papo, perguntei o porquê de ser rejeitado o levantamento, o meu espanto qua me dizeram que eu não respondi ao email de aceitar as condições da taxa de 8%.

Fiz novamente o levantamento, estou aguardar..., espero não acontecer novamente esta frustração.

Pagamos para jogar, perdemos eles ficam com o dinheiro, ganhamos teem que nos pagar também.

A minha avaliação deste casino é,

- tem jogos interessantes.

- atendimento por bate-papo rapido, 7 dias na semana.

Pontos negativos.

- atendimento mal resolvido

- tempo demasiado longo para receber o dinheiro do levantamento.

- cobrança de taxa muito alta (8%)

Avaliação deste casino de 1 a 10, eu dou 5

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Hello Gomes72,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dolfwin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• Do you currently have a pending withdrawal since the last one was rejected?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

.my account is verified and I've made 3 withdrawals.

Earnings with real money.

I have one withdrawal pending since the last one was rejected.

I spoke to the casino 2 days ago

.minha conta está verificada, assim como fiz 3 levantamento.

Ganhos com dinheiro real.

Tenho um levantamento pendente desde ter sido rejeitado o último.

Falei com o casino , faz 2 dias

Issue resolved

Assunto resolvido

Dear Gomes72, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru