Dozenspins Casino - プレイヤーの勝利アカウントは閉鎖されました。

I deposited at all amount 2500 euro,i lost a lot of my money,but when i start winning and requested for first withdrawal,my account was blocked and they accused me at things that i didnt do and never knew what is this accusation.In their rules,they have no permission to confiscate my own money.They can null bets,yes,but after they nulled them there is 2500 euro on account.I can send screenshots of my mail where i got any message about withdrawal (i didnt withdrawal any dollar from this company)And i can find in my withdrawal history deposits,that i sent to dozenspins,so you will see.

Dear tapenso,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dozenspins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1-i registered around 25.12.2023 and they blocked me at 15th of january

2-I put withdrawal 500 euro,went for my thing to do,after couple hours i log in account and see ''account disabled''

3-slots,sports,they are accusing me at unfair sports betting,but still this is not the point,the point is they took my money breaching they rules,because there is no rule that they can confiscate my own money that i deposited

4-without,but i took one bonus to try

Thank you for your reply, tapenso. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I spoke with askgamblers already,if you have another sites,let me know please.Also i want to point your attention again,that its not about sports or not sports,its about a fraud and violation casino themselve rules.they are not paying my money that they have to pay.This case more about this and not about unfair casino decision.They can decide whatever they want,but they can not confiscate my own money,that i deposited to them.All i want is my deposit money

Thanks for your point of view.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.