Drake Casino - 選手の退会が遅れました。

The casino wants to pay me every time I try to contact an assistant, I get something different. The truth is, I've been trying to withdraw my money for 5 weeks and the casino comes up with different excuses.

El casino me quiere pagar cada que trato contactarme con un asistente me sale con algo diferente la verdad ya estube 5 semanas tratando de retirar mi dinero y el casino sale con diferentes escusas

Dear RodrigoSt1,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that your withdrawal is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but five weeks is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have accumulated the profits I chose the bitcoin method the withdrawal never arrives they always send an email that cannot be sent the truth this annoys me

He acumulado las ganancias elegí el método bitcoin el retiro nunca llega siempre envían un correo que no se puede envíar la verdad esto me tiene molesto

The DrakeCasino casino always comes up with excuses I wanted to withdraw by bank and when filling in the data it doesn't let me send even $100 it doesn't let me send and I send messages to support and they always come up with different things that contradict each attendee

El casino DrakeCasino siempre salen con escusas quería retirar por banco y al rellenar los datos no me deja mandar ni 100 $ no deja mandar y mando mensajes a soporte y siempre me salen con diferentes cosas se contradicen con cada asistente

Thank you very much, RodrigoSt1, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello RodrigoSt1,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Drake Casino to join the conversation and participate in the resolution of this complaint.

Dear Drake Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear RodrigoSt1,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas

We’ve reopened this complaint at the request of RodrigoSt1. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hi RodrigoSt1,

I've been informed by the casino's representatives that you now have a pending withdrawal, and according to the information, it should be processed today.

Could you please confirm once you have received the payment? So we can close this complaint as resolved.

Thank you.

Kind regards,

Tomas

the payment is still in process

Hi RodrigoSt1,

The casino's representatives confirmed that the withdrawal had been processed last week. On this occasion, could you please update us once you have received the payment?

Thank you.

Kind regards,

Tomas

yes i got the deposit

Dear RodrigoSt1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas