Dream.Bet Casino - 当該プレイヤーは出金が遅れていると考えています。

Hello

I wish to lodge a complaint about Dream.bet. They do not wish to pay my winnings. I have submitted the necessary bank documentation, but they keep asking for more and more. It seems they simply do not want to pay out my winnings.

Hej

Jag vill göra en klagomål på Dream.bet dom vill inte betlar mina vinnst jag har skickade documenta från banken dom vill ha mer och mer bara dom ska inte betalar min vinst .

Dear zija,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Tack

The amount is SEK 8,000

Belopet är 8000 kr

I got my money the matter is resolved

Jag fick mina pengar ärendet är löst

Dear zija,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru