Dream Vegas Casino - プレイヤーのアカウントが閉鎖され、出金が遅れています。

I played once with Dream Vegas, verified documents before made deposit of £400, won and requested withdraw of £1500 on 26/02/25. Once I did it they’ve locked my account and I can’t even check the withdraw status. Live chat keep saying that I was playing late/early hours and they want to protect me. From what??? I just played with them once!!! I do not intend to use Dream Vegas ever again. It’s a scam, they hold my money with no reason. No communication at all. I’ve sent a lot of emails but no reply. Please help me to get my money back. I haven’t read reviews before I put money in and I do regret as I can see now there is so many people in the same situation. Is this legal????

Dear Johna,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you’re experiencing with your withdrawal from Dream Vegas. It must be incredibly frustrating to have your account locked and your money withheld without clear communication. To help us understand the situation better and assist you more effectively, could you please provide the following details?

• Did the casino provide any specific reason for locking your account besides mentioning the "late/early hours" of play?
• Were you informed of any responsible gambling checks or policies related to account security before this happened?
• Have you received any communication (emails or messages) from the casino about your withdrawal status? If so, could you share the details?
• When you contacted their support team, did they give you any timeline for when your issue would be resolved?

If you have any relevant communication or screenshots, please feel free to forward them to my email at petronela.k@casino.guru.

Your cooperation is crucial to help us investigate the issue thoroughly and advocate for you. The more details we have, the better we can support you in resolving this matter.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Thank you Petronela, I’ve sent an email

Now Live Chat staff ends every chat without replying to me !!!!!

after sending them 18 emails and being on live chat for 6 hours they paid!!!!

but I still think this is a SCAM

Dear Johna,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru