DrueckGlueck Casino - プレーヤーの入金が届きませんでした。

I transferred CHF 50 with VISA 5 days ago - the money still hasn't appeared in my game account today. When chatting, you only get comforting phrases after hours.

Ich habe vor 5 Tagen mit VISA CHF 50 überwiesen - das Geld erscheint heute noch nicht in meinem Spiel-Konto. Beim Chat erhält man nach Stunden nur vertröstende Floskeln.

Dear Jali,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Jali,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The chat comforts me with nice words but doesn't react at all to the missing transfer to my account. I have emailed documentation from my credit card issuer proving that the money was transferred and not returned. The casino doesn't seem to care. You should urgently demote the casino in the ranking!

Der Chat vertröstet mich mit netten Worten aber reagiert überhaupt nicht auf die fehlende Überweisung auf mein Konto. Ich habe per Mail Unterlagen meines Kreditkartenausstellers gesendet, die belegen, dass das Geld überwiesen und nicht zurück gebucht wurde. Das scheint dem Casino egal zu sein. Sie sollten das Casino im Ranking dringend zurückstufen!

Dear Jali,

Please note that in case of misplaced or lost deposit, we recommend to wait at least 2-4 weeks for the casino to credit the money. If you have send them the payment confirmation, it is only a matter of time before they would add the balance.

yes, well, then I'll wait - I don't think these scammers react!

ja, gut, dann warte ich mal - ich denke nicht, dass diese Betrüger reagieren!

Dear Jali,

I will set the timer back to you and please let us know if there will be any update or answer from the casino.

Dear Jali,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.