DuckyLuck Casino - プレイヤーの撤退が遅れています。

I submitted for a withdrawal request may 11th. My account has been verified 2 weeks later and the casino gives me different excuses as to why it is taking long but keeps telling me to wait I do not know what to do.

Dear Whereisbobby,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt to withdraw? Have you accumulated your winnings with or without a bonus?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina. I have forwarded the email and screenshots confirming my winnings and agent stating "I will get paid just don’t know when". Also yes this is the first withdrawal with this casino and yes I did use a bonus. All the wagering requirements were met.

Thank you very much Whereisbobby for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Whereisbobby,

I looked at your complaint and will do my best to help you. I would like to invite DuckyLuck Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

DuckyLuck has paid the withdraw!!

Dear Whereisbobby,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru