DuckyLuck Casino - プレイヤーの撤退が遅れています。

Been a little over 2 weeks waiting for bitcoin payout. Was first told I'd be paid within 72 hours then it within 5 days. Then told twice it was processing. Still to this day it shows as pending. Never had this experience with any other online casino. Hopefully you can help. Also, my account with them is fully verified.

Dear Kcroyalflush,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I've deposited but never withdrawn. I think this was won with bonus but the bonus rollover was easily met. Yeah I submitted all my documents and they were approved a little over 2 weeks ago. I've played on a lot of casinos and sports books and I've never experienced THIS long of a wait. And they keep lying about it being processed when its status has never changed from pending. It takes 30 seconds to send a bitcoin transfer. Either they dont have the money or they have too few employees and cant keep up. Their casino grade is too high.

Thank you very much, Kcroyalflush, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks

Hello Kcroyalflush,

I looked at your complaint and will do my best to help you. I would like to invite DuckyLuck Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi. This player has just been paid. We apologize for the delay.

Dear Kcroyalflush,

did you receive your winnings, please?

Yes, you guys are miracle workers. Thanks Viliam!

Dear Kcroyalflush,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru