DuckyLuck Casino - プレイヤーの撤退は1ヶ月遅れています。

I have put in a request for withdrawal of my winnings from DuckyLucy casino. This was done on March 11, 2021. As of this date, April 12, 2021, I have NOT received anything from the casino. They have repeatedly made excuses for why they haven't paid me. I need this money and they just keep holding it for whatever reason!!! I think they need to be blacklisted!!!!!!!

Dear Julie,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Patronela - My account has been fully verified. I sent the casino all the required documents. They just have not paid me yet. It's been over a month now and I feel like this is just totally unacceptable! Every time I have contacted them, they give me a different excuse as to why there has been a delay!! I'm tired of it and I just want my winnings to be paid!!!

Thank you very much, Julie, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Julie,

I looked at your complaint and will do my best to help you. I would like to invite Duckyluck Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Viliam - I finally got part of my withdrawal. Now I just wonder how long the second one will take!!

Additional comments from the Casino:

"We are sorry about the delay in your payout and we are glad to know that you already received one of them. Due to restrictions with the processor we are only able to send the missing payout on the 19th of this month. As soon as it is sent, we will email you letting you know. "

Dear Julie,

did you receive your second payment?

Yes....I got it yesterday! 👍

Dear Julie,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru