Easy Casino - 決済が遅延しているとのクレームがあります。

At first, they said that in order to withdraw funds, you need to top up the casino account at least 3 times, then to withdraw, you have to pay 12% for withdrawing funds, since I paid one withdrawal and the other one was unpaid, I could not withdraw the one that was paid, I also pay the second withdrawal, they answered within wait 24 hours for the output to the map. There is no conclusion, the funds have not been credited, I ask what the problem is, the answer was killed by the system, in one word they suspected me of fraud, I am in shock. Now I need to reset the photo of the documents and another 20% of the winnings. Well, how is it possible, first they took the money, and then they decided that I was a fraud... now I can't even return what I invested(

Спочатку говорили щоб вивести кошти потрібно мінімум 3 рази поповнити рахунок казино, потім щоб вивести оплатити 12% для виведення коштів, так як я один вивід оплатила а інший висів не оплачений я не змогла вивести той що оплачений, я оплачую і другий вивід, відповіли протягом 24 годин очікуйте вивід на карту. Виводу немає, кошти не зараховані, запитую в чому проблема, відповідь убила система запідозрили мене одним словом в махінаціях, я в шоці. Тепер мені треба скинути фото документів і ще 20% від виграшу. Ну як так можна, спочатку гроші здерли, а потім вирішили що я шахрайка... тепер навіть того що вклала я не можу повернути(

Dear DDAlbina12.08.2019,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They are not going to pay them to me, they are asking for photos of documents and 20% of the winnings, as it turns out that I turned out to be a fraud for them...

Мені не збираються їх виплачувати, просять фото документів і 20% від виграшу, так як я виявляється для них оказалася шахрайка...

Please help me return at least what I invested, I am not a millionaire, the funds I invested are very large for me ((((

Допоможіть будьласка повернути хоча б те що вклала, я не міліонер, ті кошти які я вложила для мене дуже великі((((

Thank you very much for your reply, DDAlbina12.08.2019. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent you the census.

Я в відправила вам перепису.

Unfortunately, from time to time, this kind of fraudulent casino appears. It is always a new casino without a license, and they always ask players to pay for something: withdrawal fee, taxes, VIP account.

Please remember that if the player should pay for something, the casino can always deduct it from the balance.

We currently have 16 cases about this casino, and all are pretty much the same.

Because the casino has no license and so far has not replied to any of our messages, there is very little how we personally could help.

At this point, I can only recommend that you contact https://mychargeback.com/

Try to explain to them what happened, and with a bit of luck, you will be able to do a chargeback for all your transactions. I wish we could be of more help.

I'm sorry we couldn't be of more help. We have tried to contact the casino several times to give them a chance to react. Sadly, there has been no reply at all. The least we could do is issue a warning for the casino and lower their rating to a minimum.

Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.