Easy Casino - 選手の退場が遅れる。

I threw in 500 UAH, lost, won money, put it on withdrawal, the support service said that in order to withdraw funds, it is necessary to top up 3 times, topped up 2 more times, and put money on withdrawal. They said to pay the commission, I paid the commission and still did not receive the winnings and it is impossible to return my money. Please do something, or at least return my deposit. Entered into loans.

Закинула 500грн, програла, виграла гроші, поставила на вивід, сказала служба підтримки щоб вивести кошти потрібно щоб поповнення було 3 рази, поповнила ще 2 рази, і поставила на вивід кошти. Сказали оплатити комісію, оплатила комісію і всеодно виграш не отримала і мої гроші повернути неможливо. Будь ласка зробіть щось, або поверніть хоча б мій вклад. Увійшла в позички.

Hello bugajcukinna50,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Easy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear bugajcukinna50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.