Efbet Casino - プレイヤーは賞金を引き出すのに困難に直面します。

Hello, I won a large sum in poker, then I received a notification that I was blocked, I can't withdraw, some errors, I am a verified player, I once had problems with this casino, but I decided to help get my money back

I didn't take any bonuses

Dear Arm009,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Efbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you can log in to your account, but the option to request a withdrawal is blocked to you?
• Is it possible for you to check your bonus history page and share a screenshot confirming you didn't activate any bonus?
• When was the last time you were in contact with casino support and what did you discuss?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.