Efbet Casino BG - プレイヤーのアカウントへのアクセスが遅延します。

Good evening. I registered on efbet.gr two days ago. I was asking questions in the live chat and they were responding. I made a deposit of 130 euros, and then I requested a withdrawal of 300 euros that I won at the casino that night. In the morning, when I woke up, I checked what was happening, and it showed me a transaction amount error. It doesn't let me log into my account. I've been trying for two days to speak with a representative, but no one is answering. I'm looking for an email, and I've sent messages to four different ones I've found, but I haven't received a response from any of them, and I can't figure out what to do. I am also attaching a picture of what it shows me

Καλησπέρα έκανα πριν 2 ημέρες εγγραφή στην efbet.gr...ρωτούσα πράγματα στο live chat και μου απαντούσαν....έκανα κατάθεση 130 ευρώ...και μετά ζήτησα ανάληψη 300 ευρώ που κέρδισα στο καζίνο το βράδυ....το πρωί που ξύπνησα κοίταξα να δω τι γίνεται και μου γράφει σφάλμα συναλλαγής ποσού...και δεν με αφήνει να κάνω είσοδο στον λογαριασμό μου....προσπαθώ 2 ημέρες να μιλήσω με κάποιον εκπρόσωπο δεν απαντάει κανείς ψάχνω email και εχω στείλει σε 4 διαφορετικά που έχω βρει δεν έχω πάρει απάντηση από κανένα και δεν μπορώ να βρω άκρη με τίποτα....επισυνάπτω και φωτογραφία τι μου εμφανιζει

Hello Gewrgia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elfbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if anybody else from your household owns a casino account in Efbet?
• Did you accumulate your winnings with real money or did you use a bonus?
• Did the casino respond to any of your e-mails since then?

Looking forward to your answer.

Regards,

Nick

No the casino has not responded to me...the winnings came without bonus....yes my husband also has an account with the same company we registered together on the same day...each with his details...

Όχι το καζίνο δεν μου έχει απαντήσει...τα κέρδη ήρθαν χωρίς μπόνους....ναι έχει ο άντρας μου επίσης λογαριασμό στην ίδια εταιρεία κάναμε μαζί την ίδια ημέρα εγγραφή...ο καθένας με τα στοιχεία του...

I have news, they put the 300 euros in my money a little while ago, but the problem with logging into my account remains

Έχω νέα μου έβαλαν τα χρήματα τα 300 ευρώ πριν λίγο αλλά παραμένει το πρόβλημα με την είσοδο στον λογαριασμό μου

Hello Gewrgia,

I would advise not to create accounts in the same casino with your husband as it causes multiple issues with any online casino. Additionally, if you ever use the same device to login 2 different accounts, the casino has right to block every account related and confiscate any balance from them.

Please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Regards,

Nick

And now what is happening why this problem has arisen??? they don't know either.... why I can't log in they are trying to help me but they don't know anything....

Και τώρα τι γίνεται γιαυτό έχει δημιουργηθεί αυτό το πρόβλημα???δεν ξέρουν και αυτοί....γιατί δεν μπορώ να κάνω είσοδο προσπαθούν να με βοηθήσουν αλλά τίποτα δεν ξέρουν....

Hello Gewrgia,

I haven't receive any e-mail from you yet. Please forward the requested information to nikolas.b@casino.guru otherwise we can't proceed in resolving this complaint.

Awaiting your response.

Regards,

Nick

Dear Gewrgia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.