EgoCasino - プレイヤーの撤退は遅れています。

I have tried several times to withdraw, after having fulfilled the requirements.

I am a verified user and initially they answered me, but now no one answers anymore and I am waiting for my withdrawal from March 17, 2022

Ho provato più volte a prelevare, dopo aver soddisfatto i requisiti.

Sono un utente verificato ed inizialmente mi rispondevano, ma ora no risponde più nessuno e aspetto il mio prelievo dal 17 marzo 2022

Dear Alexamm90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I sent her a screen by email ...

Thank you for your emails, Alexamm90. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I emailed her in detail as she asked

Le ho scritto dettagliatamente via email come ha chiesto

Thank you very much Alexamm90 for your emails. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Alexamm90,

I looked at your complaint and will do my best to help you. I would like to invite EgoCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the EgoCasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.