El Royale Casino - プレイヤーがボーナスを引き換える際に問題が発生しています。

I deposited 30$ for a bonus but nothing happened.  After I talked with customer support they said they can't contact me though my phone was ok. I don't care about money, just to let you know it is a scam 

Dear Mihai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you forward me a link of the specific bonus that you have tried to activate? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

https://elroyalepromos.com/promotions/welcome/250% and 40 free games

Thank you very much Mihai for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mihai.

I am very sorry that you have a problems with claiming the bonus.

What exactly support told you? 

I  found these rules:

1. At El Royale Casino, the bonuses are not added automatically. In order to redeem the bonus, the Customer has to either claim it in their casino account or contact our Customer Support team.
2. It is the Customer’s responsibility to familiarize themselves with the terms of the bonus they are about to claim.
3. All deposit bonuses must be claimed before the Customer starts playing with the deposited money. When a Customer begins to wager a deposit, they forfeit the right to claim any bonus on that particular deposit.

Didn't you start playing before you asked support about the bonus?

DearMihai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Like other casinos do, i thought that the bonus cames instantly and no need to redeemed.

Anyway,  drop i'll stay away from this casino

As the player requested, we are rejecting the complaint on his wish.

I understand his frustration and I always strongly recommend to read all the bonus T&C's.