EstrelaBet Casino - プレイヤーのデポジットの返金が遅れています。

I MADE A DEPOSIT AT THIS BETTING HOUSE WHICH IS NOTHING SHORT OF A ROBBERY. I MADE THE DEPOSIT THROUGH THE COMPANY'S BANK ACCOUNT BY MISTAKE, AND THEY PROMISED TO REFUND THE AMOUNT WITHIN 24 HOURS. HOWEVER, TODAY IS ALREADY 26/02 AND UNTIL THIS EXACT MOMENT NO REFUND HAS BEEN MADE. IF YOU BET AT BETTING HOUSES DON'T BE FOOLED TO DEPOSIT YOUR MONEY HERE, THEY DON'T PAY OUT ON GAMES AND IN FACT MAKE NO PAYMENTS AT ALL, THEY JUST WANT TO TAKE YOUR MONEY AND I WANT MY REFUND..

FIZ UM DEPOSITO NESSA CASA DE APOSTA QUE É UMA TREMENDA CASA DE ROUBO, FIZ UM DEPOSITO PELA CONTA DO CNPJ POR FALTA DE DESCUIDO, FICARAM DE FAZER O ESTORNO DO DINHEIRO EM 24 HRS NA CONTA POREM HOJE JA É DIA 26/02 E ATE O EXATO MOMENTO NAO HOUVE NENHUM TIPO DE ESTORNO, SE VOCE JOGA EM CASAS DE APOSTAS NAOOOOOO CAIA NESSA DE DEPOSITAR O SEU DINHEIRO NELA, ELA NAO PAGA NOS JOGOS E REALMENTE NAO FAZEM NENHUM TIPO DE PAGAMENTO, SO QUEREM REALMENTE PEGAR O DINHEIRO E EU QUERO O MEU ESTORNO..

Dear JottaBeeh,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EstrelaBet Casino.

Please understand that refunds might take longer to process when issued by the casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you haven't played with the money you deposited with the company's bank account, but requested a refund immediately?
• Has the casino informed you the refund will be issued?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

So, I made a deposit through the CNPJ account, and right after I contacted the chat they informed me that they do not accept pix on CNPj and they would refund me, this on 02/21, they informed that the bank With what I have my pix registered, it is not accepting the refund, I changed banks and so far no amount has dropped

Entao, eu fiz um deposito pela conta do CNPJ, sendo que logo apos que entrei em contato com o chat eles me imformaram que nao aceitam pix no CNPj e eles iriam me fazer o estorno, isso no dia 21/02, informaram que o banco com o que eu tenho o meu pix cadastrado nao esta aceitando o estorno troquei de banco e ate o exato momento nao caiu nenhum valor

Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear JottaBeeh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.