ETC Casino - 選手の退会が遅れました。

They don’t pay money, at first they said that within 24 hours they said that 72 and now they just say wait, I’m attaching screenshots

Не выплачивают деньги,сначала сказали что в течении 24 часов потом сказали что 72 а теперь просто говорят ждите,скриншоты прилагаю

Dear Elenka66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

According to your regulations, you yourself answered up to 72 hours on the screenshots, everything is visible, now you are trying to hang noodles for half 14 days, there is only one caveat, this scheme has already been worked out by another casino from your network, you are scammers and nothing more, please do not waste the time of everyone around and muster up the courage and admit that this is another scam from your network

По вашему регламенту вы сами ответили до 72 ч на скринах все видно,сейчас вы пытаетесь вешать лапшу пол 14 дней только есть один нюанс это схема была уже отработана другим казино из вашей сетки,вы мошенники и не более того,прошу не терять время всех окружающих и набраться мужества и признаться что это очередной скам из вашей сети

I’m sure you understand that I don’t work for ETC Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 

Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

Dear Elenka66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

9 days ago

9 дней назад

Thank you very much, Elenka66, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Elenka66

I'm Michal and I have taken over your complaint. I have reviewed your case and I would like you to confirm if you have verified your casino account before the withdrawal request. What payment method have you selected for the withdrawal?

We would like to invite ETC Casino to join the conversation.

Dear ETC Casino,

Can you please provide some information regarding the player's withdrawal delay?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Elenka66

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal