EuroBets Casino - プレイヤーの払い戻しが遅れています。

I accidentally deposited $50 at this casino and when I withdrew the amount back I was told that my information had to be verified well it was verified in December then they told me that my money would be put back on my card three business days it has been a month and they keep giving me the runaround There is no number to contact them and when I ask for my money back, they keep saying the same thing and then ignore me for days in weeks and never respond back. I just want my money back I don’t ever want to deal with this casino ever again this is the worst , customer service and casino provider I have ever saw they are ripping people off and I don’t like it. We work hard for our money, and if it’s that easy to take our money, it should be that easy to give us our money back. I am very unhappy. I am fed up and at this point I’m ready to contact my lawyer.

Dear msjohnson3714,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a "No Reaction Policy" approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your refund will be sent to you eventually.

Could you please forward a screenshot of your refund request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Thank you very much for responding back. I just sent over the to your email

Thank you for your email, msjohnson3714.

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. As you might have noticed yourself there are several failed attempts to mediate issues with the casino.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.