EuroBets Casino - プレイヤーの撤退が遅れています。

I have been waiting weeks for this and when I reach a representative in the chat I'm told to reach out to David and I haven't spoken to David in 4 weeks

Some days they don't even answer me

People be careful here they live deposits from us but cashing out is a nightmare

Dear Gil,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and describe what happened in more details? Do I understand correctly, that you are waiting for your withdrawal? If yes, could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hello yes I am fully verified and I waited so long I reversed my $520 and carma was on my side so now I won a lot more and now will start all over waiting again .

Thank you for helping

Gil, thank you for your reply. Could you please indicate, what is the current dispute amount, just so we can adjust it in our system?

Hello good morning and appreciate so much your help it is three withdrawals for $1000 each so the total is $3000 USD

And I am fully verified .

Thank you so much and hope they don't delay me again

Thank you, I fixed the dispute amount. When exactly have you requested these new withdrawals, please?

Hello its now 3 days since I requested them

Thank you

It’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. We advise players to be patient and wait at least 14 days after requesting their withdrawals.

If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you very much.

Yes will wait thanks and appreciate everything I had put in the complaint because the original $520

was taking 5 weeks and then I reversed it so won more off doing that.

Thank you so much for all the help and support

Dear Gil,

Is there anything new? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hello so they now told me that my max cash out was $520 only even though a representative told me if I reversed the original $520 it was all cash

I was told I would get my $520 this week and I'm okay with it just won't take any promos from them anymore

Thank you ill keep you updated

Hello Gil,

Have you finally received your winnings? Please let us know so we can proceed with this complaint accordingly.

Bi no I have not I have spoken to a Hames and a Lisa and they give me the run around all the time .

I was told my 3000 was an error since my max cash out in the 1st winnings was 520 and I was told in error I could not reverse it and win more money .

I know that was not the case since I asked before doing the reverse and was told it was all cash.

I really don't care at this point and I lost the winning and when I was at 520 was told by Lisa I would get paid in a day or two

It has now been 3 weeks and they avoid me in chat .

What horrible casino and bad management I will never play in that site again

Thank you for helping

Gil M***

It was James and Lisa and theybare avoiding me

Hello just so you know I was paid my original $520 and since they are not honest and once again was told conflicting info I won't play here again and definitely don't recommend the heada

Can't believe I had $3000 from a reversed win and was told I could reverse it, then when I won was told I could not

Stat away players

Thank you for your support here

Happy New Year

Gil, in one of your previous messages you stated, that you are okay with the amount of $520. Since you mentioned you've received the amount, can we consider this to be resolved, please?

Yes it's ok don't need the headache

Thank you so much for the support

Thank you very much for the confirmation, Gil, we are now closing the complaint. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.