EuroBets Casino - プレイヤーの撤退が遅れています。

Hello, 27.01.2021 I made withdrawal $300 to btc wallet and don't get money yet.

username: pozndarya

my account is verified.

support ignores my e-mail messages.

in chat promises that they will pay soon.

all withdrawal deadlines have already passed.

Dear pozndarya, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before, or was this your first attempt?

Please, could you indicate whether you have accumulated winnings from a bonus play?

Additionally, if there is any other relevant communication between you and the casino except the one conversation in the screenshot, please forward it to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

First withdrawal. Without Bonus.

They never answered the e-mail.

Thank you very much pozndarya for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Euro Bets Casino to join us and help us resolve the player's issue.

We haven't receive any asnwer from the casino yet. Please note, if you won't respond to us within the next 7 days, the complaint will be closed as unresolved which could negatively affect the casino's rating.

Dear pozndarya, 

Unfortunately, we haven't receive any respond from the casino. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help. The complaint will now be closed as unresolved which could negatively affect the casino's rating.

Best regards,

Nick

Casino.guru