EuroBets Casino - プレイヤーの撤退が遅れています。

On June 6th I proceeded to withdraw my funds from eurobets casino, I had done all my required playthrough and received an email after that it was fine . Over the course of the next 10 days I did no hear from the finance team which is normal after that I got an email saying my withdrawal would be processed in 2 to 3 days thst time went past and exactly a week later I got the same email and then 2 weeks later the same email asking for my patience. So here we are 7 weeks later and no money in my bitcoin wallet.

Dear bocbob1,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes they have said in chat it's still in process and that they will send a message to the finance team. I still have the option to stop the withdrawal and continue to play which of course I will not do. When I get my money I'm done with eurobets casino this is flat out insane it takes this long to get paid when you win and with only one withdrawal option "bitcoin" that stinks too.

Thank you very much, bocbob1, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear bocbob1,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a EuroBets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear EuroBets Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thanks stephan...I gave this casino one more chance after my last withdrawal took 5 weeks but this will be it once I get paid I'm done with these guys...

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I spoke to Stephen in chat the other day and he said a few more days of course those few more days have passed...

Dear bocbob1,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan