EuroBets Casino - プレイヤーの撤退は1ヶ月以上遅れています。

O played a promo of 250% match low playthru, made a deposit of $500

and cashed out $3500 .

they do answer the chat sometimes but with no concrete answers "we sorry" "wait some more days"

bla bla bla

speak to your account manager (that is never there or he is sick or in vacation)

I have been playing in this casino for about 5 months and I’ve made well over $10,000.00 in deposits they say I’m a diamond player so I should get my payments even faster

the withdrawal was requested on November 4th 2020 it’s now been over a month and nothing

I have had other issues in the past

my first withdrawal took maybe a month but I understand the first (approval of documents)

now this one is taking forever

Dear AAlmeida,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I asked for a bitcoin withdrawal, and it’s still in the cashier pending

Thank you very much, AAlmeida, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello AAlmeida,

I looked at your complaint and will do my best to help you. I would like to invite Euro Bets Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Euro Bets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comment from player: "I finally got payed today , after many chat attempts to talk to someone and emails sent , they blocked me from playing tho lol"

Dear AAlmeida,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru