Everygame Casino Classic - 選手の退会が遅れました。

I have been attempting to make a $150 withdrawal for 6 weeks. Everygame has jumped me through many hoops, but I finally statisfied them. They were to pay my bitcoin account on 11/15/22. The site shows it was withdrawn on 11/16, BUT I never received the money and they refuse to cooperate and get me the money. I have come to belive this is a scam. I offered to let them send me a check for $150, but they said the "FEE" would be $150. Can you help?

Dear HostileJesus,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for six weeks.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise if you received any payouts from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I was told that my withdrawal was processed on 11/15 and the money was removed from my account. The site shows that it was processed on 11/16. I have received no money. I have also received no assistance from the website.

Also, as a side note, Everygame poker has refused to provide me information on the withdrawal such as the FULL URL OF THE TRANSACTION and the Transaction Code. They will not let me speak with the Finance Manager. At this point, I would be happy if they simply put the money back in my account.

Hello HostileJesus,

Have there been any developments since our last conversation, please? Have you received your winnings that were processed on the 16th?

No, and I am getting almost no response from Everyday Poker. It's very strange. I told them this is beginning to look like a scam. I emailed them several forms of documentation that proves that I did NOT receive the funds in my Coinbase account. No response. BTW, I really appreciate the help.

Thank you very much, HostileJesus, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

You are getting more response than I am. They are not communicating with me,

Thanks for the help.

Hello HostileJesus!

From now on, I will take care of your complaint. In order to proceed with the case, I will contact representatives of Everygame Casino Classic, so they can provide us with more information about the payment and assist with resolving this complaint.

As a note for your investigation, I have provided them with detailed documentation that my account was never credited with the money. I received no response from them.

Hello HostileJesus!

I'd like to let you know that I am currently discussing this payment issue with the representatives of Everygame Casino. Once I'd be more enlightened with some new knowledge, I will be bringing it here as soon as it will be possible.

Meanwhile, could you please tell me which payment method did you use?

Dear HostileJesus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you. You seem to be the only one this casino is responding to.

Dear HostileJesus,

Could you please answer my previous question: 'which payment method did you use?'.

The casino has provided me with details of your payment and by the looks of it, the transaction should be completed already.

The withdrawal was to have been paid to my Bitcoin account. With Coinbase.

Dear HostileJesus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still no money and still no help from Everygame.

I hope the readers are taking note of this.

Dear HostileJesus,

Have you managed to check my previous message and the link we have been provided with by the casino?

Yes. Their position is: "We sent the money. We don't know where it is. We're done. " It seems odd that this money just disappeared. I withdrew the money from Everygame using a link to my Bitcoin account provided by Coinbase. It never arrived. Coinbase says they have nothing to do with Bitcoin Cash. I have no idea what it even is or how or why they would not send it to the proper account.

Dear HostileJesus,

Apologies for a late reply. Since it seems that the payment information are not correct, do you confirm that the crypto wallet provided by casino is not yours and you are still missing the payment?

Yes, I have confirmed that this account is not mine. I have no idea how to access this money. I would like Everygame to simply replace the $150 in my account. They are not responding to this request.

Hello HostileJesus!

Thank you for providing us with the response. Would it be possible for you to provide us with a screenshot of your transaction history with the casino? I will contact Everygame Casino's representatives in the meantime and see what can be done with this situation in order to reach a satisfactory resolution.

It the above comment, you showed the actual transaction showing the it went to a Bitcoin cash account. Don’t know whose acct if anyone. But, no one seems to know how to get that money back. See link above. Thanks for helping!

Dear HostileJesus,

The reason I have asked you to provide us with the aforementioned information is to see how your withdrawal was initiated. Since, you have claimed that the transaction link and crypto wallet, which was provided by the casino, does not belong to you, we would appreciate to get more details regarding your withdrawals in order to proceed with this case.

Hello HostileJesus!

After gathering all the necessary information regarding your issue, it looks like we may have find out what actually happened with your withdrawal.

I have asked both you and the casino to provide me with payment information and the crypto address was the same. It seems that you wanted to make a Bitcoin (BTC) withdrawal and received an address for a Bitcoin (BTC) withdrawal from Coinbase, which you have passed to casino, however you have selected Bitcoin Cash (BCH) as the currency of your withdrawal. Somehow this transaction worked out and was confirmed numbers of times, which we were able to see in the payment details provided by the casino.

The situation as we see it is, the casino did everything according to the information they were provided with and therefore this complaint is truly unjustified. As for the Coinbase, I understand now how they "... says they have nothing to do with Bitcoin Cash" as it was described by you in your previous reply. Cases like this are very rare and I am not really able to tell you, whether you will be able to receive your funds, unfortunately. I'd recommend contacting Coinbase once again and try to describe the situation to them, maybe they will be able to find out some kind of solution.

As there is simply nothing we are able to do for you with this one, is there anything else that we could be of help?

No, but thanks for all the work! I’ll keep working on it.

Dear HostileJesus,

As I have previously explained the situation and, unfortunately nor we or the casino are able to do anything in that regard to further help you, I will now close this complaint.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.