Everygame Casino Red - プレイヤーのアカウントがブロックされました。

Hello i have played in this casino and i won nearly 70-80 euros and they dont let me log in my account for 45 days with excuse of under investigation for god sake 80 euros i won not 80000 i have complete the verification and i dont take a bonus also what investigation havent complete near 2months this is suspicious i start to think that they want to steal my deposit and the winnings,pls help me if you can?Also when i sent email they dont tell me anything just to wait...

Hello alexis9901,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Everygame Casino Red. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account was verified since 6 july and i didnt take any bonus only my money and tha last time i spoke the casino was 5 august.

Could you please forward your communication with the casino to nikolas.b@casino.guru?

just now i have provide with screenshot as you asked.

Thank you alexis9901 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

thanks

Hello, alexis9901,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Everygame Casino Red's representative to join this conversation and participate in the resolution of this complaint.

Dear Everygame Casino Red Team,

Could you please state the reason why the player account review has been taking so long? What is the estimated time frame to finish the review on the casino's side?

Thank you in advance for providing the information.

Dear alexis9901,

Your account has been reactivated! We sincerely apologize for the long wait time you endured while your account was being reviewed.

If you need anything else, please let us know.

Best regards,

Everygame Casino Red

yes i confirm my account has oppened thx for the help of all parties.

Thank you, alexis9901, for confirming and for using the Casino Guru complaint resolution centre. I am very glad your issue was successfully resolved. Therefore, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Everygame Casino Red Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru