Evobet Casino - アカウント制限により、プレイヤーの引き出しが遅れています。

I requested a withdrawal with Evobets of my amount won and they wanted me to verify my identify which is completely normal. I uploaded all the required documents and was soon KYC verified on there website. I then requested a withdrawal again because the other withdrawal was denied due to this. Once I requested the new withdrawal, they said they wanted more verification with me holding my ID with myself in the picture. I complied with this and provided that information. It was then approved and I requested another withdrawal. Now I got an email (attached is there email) stating I broke terms of service. Not sure how I broke any terms of service. They are just using this as a means to avoid paying out a player which is extremely unprofessional.

1. VPN - I am in a valid location to play on Evobets. I've been in Calgary, Alberta, Canada (my primary residence) as well as Winnipeg, Manitoba, Canada which I am in right now due to the holidays visiting family. They can check geolocation to ensure I am in the proper area, so I have no reason to VPN to play, since both locations are allowed to play at there casino.

2. Forging Documents - Not sure how these are forged, as my drivers licenses is a valid government issued ID.

3. Abusing Bonus - Not sure how I abused the bonus? I played anywhere between $75-$100 bets on sports I watch. This just seems like an easy way for the company to avoid paying out as they provide no proof or anything to say I abused the bonus. Not sure how I could, as I don't have multiple accounts. I placed the bets only on Evobets under my only account with them. Once again seems like a shady way to avoid paying out players.

They stat there decision is final and will not provide any updates regarding this. They just state I broke terms of service and refuse to payout my winnings when no terms were broken. They are just trying to find any excuse possible to avoid paying out.

I've done some research now, and I found a TON of complaints on TrustPilot of people having the same issue, where Evobets will just say you broke the Term's of Service for no reason and take your funds. Something seriously has to be done about this, as no one is helping nor will the regulator as they say you must resolve the issue with the casino yourself.

Hello hurteau,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Evobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you play sports betting only?
• Would it be possible to forward the same documents to nikolas.b@casino.guru?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.