Evobet Casino - 選手の退会が遅れました。

For 8 whole days I have not been withdrawn money, 8 days I uploaded documents for verification, I was told to wait 72 hours, after this time I received a message that my account was verified and I can withdraw funds, I created a request for withdrawal, they also said to wait 72 hours, 30 hours passed and I was canceled the withdrawal request and was told to provide an additional document, I provided, again they allowed the withdrawal of funds after 24 hours, which they again said to wait 72 hours, now 80 hours have passed, they don’t withdraw money, they don’t answer anything specific, I hope to help with this casino. I want to note that I did not use any bonuses, made a deposit, won $ 600 in the casino, which I cannot receive

Уже целых 8 дней мне не выводят деньги, 8 дней я загрузил документы для верификации, мне сказали ожидать 72 часа, спустя это время мне пришло сообщение что мой аккаунт верифицирован т я могу осуществить вывод средств, я создал заявку на вывод, сказали также ждать 72 часа, прошло 30 часов и мне отменили заявку на вывод и сказали предоставить дополнительный документ, я предоставил, снова разрешили через 24 часа вывод средств, который опять сказали ждать 72 часа, вот прошло уже 80 часов, деньги не выводят, ничего конкретного не отвечают, надеюсь на помощь с этим казино. Хочу заметить что я не использовал никаких бонусов, сделал депозит, выиграл в казино 600$ которые не могу получить

Dear UWE1708,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

and I can attach 10 more similar support responses, where they tell me that no more than 72 hours to wait, what 14 days are you talking about?

и я могу ещё 10 подобных ответов поддержки приложить, где мне говорят что не более 72 часов ждать, о каких 14 днях вы говорите?

4 days have passed , there is no approval, I repeat once again, all operators claim that the withdrawal takes no more than 72 hours!

прошло 4 дня, одобрения нет, ещё раз повторю все операторы утверждают что вывод занимает не более 72 часов!

Dear Joker1bet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.