Evolve Casino - プレイヤーの撤退が遅れています。

I have been waiting for my withdrawal for a long time. Have been in contact with the Casino and they say that everything is in order with them. I have now been waiting for 9 days and still have not received my money.

Jag har väntat på mitt uttag ett bra tag. Har vart i kontakt med Casinot och dom säger att allt är i sin ordning med dom. Jag har nu väntat i 9 dagar och fortfarande inte fått mina pengar.

Dear Caroline,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which payment method you have opted for and if it were first withdrawal in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Caroline,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

I still have not received my money after 3 weeks

yesterday they said that they updated their system but I have not received the money back in my casino account or my bank account.

Regards Caroline

Hej,

jag har fortfarande inte fått mina pengar efter 3 veckor

igår sa dom att dom uppdaterat sitt system men jag har varken fått tillbaka pengarna på mitt casino konto eller mitt bankkonto.

Mvh Caroline

Thank you very much, Caroline, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Tack snälla

Hello Caroline,

I looked at your complaint and will do my best to help you. I would like to invite Evolve Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

I also want to say that they say different things every time I talk to the Casino. The money seems to be gone as it is not in my account at the Casino or in my bank account.

I feel cheated on my money.

Vill också säga att dom säger olika saker varje gång jag pratar med Casinot. Pengarna verkar vara borta då dom inte finns på mitt konto på Casinot eller på mitt bankkonto.

Jag känner mig lurad på mina pengar.

We would like to ask the Evolve Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.