Evolve Casino - プレイヤーの撤退が遅れています。

Hello !

I have an issue that has already been reported by many players.

Evolve casino confirmed the withdrawal on 10/26/2020, but so far they are not in my bank account and they have not been returned to the casino account.

Many players have been unable to withdraw funds from Evolve for days.

They explain it in the same way all the time. "Changed payment method" "Money will be in your account in a few days"

"Our best team is working on it"

Today it's been 15 business days even though the casino promises 4.

I am starting to consider consulting a lawyer ....

Dear Gajoowy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Do I understand correctly that your withdrawal is no longer marked as pending inside your account, but been processed and sent to you? Have you received any payment receipt or a reference number for the transaction from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hello!

Thank you for your interest.

Actually, this is my first time trying to withdraw from evolve.

the casino sent me an email pretty quickly saying they had approved the withdrawal.

I received a confirmation e-mail on October 26, 2020, from that moment a maximum of 4 working days should pass and the money should be in my bank account.

Currently, 17 working days have passed!

The chat casino responds exactly the same as others who have also reported this issue here.

I can't get the name of the money transfer company or any confirmation that it was sent

Thank you very much, Gajoowy, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino and ask them to join here to help you resolve your issue.

Hello there !

I finally get my withdraw after almost 20 working days.

Anyway thanks for all Your help!

Dear Gajoowy,

Thank you for letting us know that your payment have been processed and your case is resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regrads,

Nick

Casino.guru