Evolve Casino - プレイヤーの撤退は遅れています。

Made an deposit request with bank transfer, however, those money have not yet turned up on my account. The withdrawal was approved on the 17th of march. The first weeks the casino claimed it can take some time, then the told me to talk to my bank.

My bank have not received any money to the IBAN I provided.

The support claims it have been escalated to finance, that was almost three weeks ago. The only response I get from the support is to wait for the response from finance.

This is alot of money, which have been taking alot of time.

Dear Christoffer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without a bonus, please?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Today, I received a proof/receipt that the money was sent to my bank. It may be as simple that they gave me the wrong sender name, and hence, my bank looked for a transaction that didnt exist. I am in contact with my bank again.

Thank you for your reply, Christoffer. Please, let us know if you manage to find a solution with your bank. Thank you in advance.

Dear Christoffer,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.