Evolve Casino - プレイヤーの撤退は遅れています。

Hi it’s like this..i made a withdrawal request from Evolve casino on Monday i recive a mail that my withdrawal was processed and can take up to 4 days..witch’s is ok!! Now is a 3 day and never happened to me on approved withdrawal to wait 3 days!! Usually next day i have the money..so I was little worried so i start to check forums and lot of people complaining about delayed withdrawals form this casino!! So early morning i contacted super and i been told can take up to 5 days..now hour ago a contract support again and now a told can take up to 10 dyas..and i need to wait 10 dyas … this is absurd!! A international wire transfer can take up to 5 working days ..so am worried!!

Dear Kokoska15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Yes I understand that ..but what I don’t understand is like a said: in mail say up to 4 days. One operator said up to 5 days and the second operator said you must wait 10 days..the thing is that they said that they send my money( and international wire transfer can take from 1 day up to 5 working days max!!

I fully understand your frustration, Kokoska15. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Just for information!! I received my money today!!

Awesome news, Kokoska15. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.