Expekt Casino SE - プレイヤーのアカウントが誤って再開されました。

In 2017-06-30 I contacted Expekt support via e-mail asking them to close my account permanently due to gambling addiction. I provided all necessary personal data for this.

I got a reply confirming my account closure and that I was never going to be able to open an account at Expekt again.

However I had a week moment and was looking for places for gambling again. I could open a new account with the same data which was supposed to be blocked. I managed to play for 14000 sek before I stopped myself.

I was in contact with the Expekts complaint department. It took them over two months to come to the conclusion that they haven’t done anything wrong. I doubt they even read my mail and screenshots because they got my first name wrong twice.

Dear k98m9c54x5,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Expekt Casino SE.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise under which circumstances was your new account opened? Which personal information was used to create the new account?
• Have you received any justification as to why your refund request was denied?
• Could you please share with me the response you received from the casino regarding your refund request? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas