Fantastic Bet Casino - プレイヤーは撤退に問題があります。

I have written many times why you cannot withdraw the money earned according to policies, send the documentation and nothing, please make the deposit to my account effective so as not to have to take the necessary measures.

He escrito muchas veces por que no se puede retirar el dinero ganado según políticas,envíe la documentación y nada,favor hacer efectivo el depósito a mi cuenta para no tener que tomar las medidas necesarias.

Hello Claudia.

We are very sorry to hear about your troubles. In some cases, the casino may randomly choose a player for deep verification. This verification may take few weeks, but it’s hard to say if this is your case or not. Did you contact the casino and ask them why your withdrawal is delayed? 

Dear Claudia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.